Data Support Analyst – Expert Level – 43166-1
LOCATIONS/SCHEDULE/PAY RATE
Bangalore/1:30 pm to 10:30 pm/Pay Rate Based on Experience (BOE)DESCRIPTION
Flawless execution of data error and integration investigation processes and associated sub-processes globally in compliance with tax, legal, and local regulations. Ensure all requests are appropriately reviewed, with necessary approvals if applicable, and are accurately entered into appropriate systems (PROS Control and other PROS modules, Salesforce, SAP, HANA, Webmethods, Mulesoft or other systems) and ensure timely resolution. Understand and ensure compliance with all EM company policies and values, such as safety, security, controls’ integrity, I&D, customer experience, and continuous process improvementESSENTIAL FUNCTIONS
- Participate and support user acceptance and regression testing related to new added functionalities, system upgrades or break/fix resolution
- Collaborate/Interface/consult with key interfaces involved in the process to investigate data integration issues in related systems accurately and timely, including identifying specific requirements or additional information to ensure data is correctly flowing between the systems where applicable or by engaging the correct interface
- Provide expertise advice/support to activities related to data integration to the Business Lines Sales/Revenue Management, MDS Account Setup, MDS Pricing Ops, Customer Service and other groups as needed
- Troubleshoot issues, identify root causes and corrective actions for errors to complete data in a timeline manner; assist in development of process improvements and resolution to ensure error root cause removal
- Escalate issue/process improvement to Lead/Supervisors, involving Process Improvement Advisor as necessary
- Support other team members during peak activity periods, vacations and absences
- Participate/assist in special projects assigned by DAS and CS management
JOB QUALIFICATIONS
- Expected to have ‘expert’ level of proficiency on below systems: SAP HANA PROS SALESFORCE Web methods / Mulesoft
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.