No Hassles - Just Issue Tracking
Pantheon’s Odyssey HelpDesk is an online issue tracking system that provides a no-hassle solution to manage issues in your organization. Why tackle the complexities or costs of standing up a ticketing system and training your staff when Odyssey HelpDesk makes it easy?
- Enter, update and track issues in an easy-to-use web interface or iOS and Android apps
- Automated email communication to the stakeholders.
- Built-in reporting to highlight the challenges and trends.
- No unnecessary costs or high-IT administration overhead.
Hosted in the cloud, Pantheon manages the Odyssey HelpDesk service: Pantheon performs the system maintenance, backups, disaster recovery, and service delivery of the ticketing system. You can concentrate on providing better services to your stakeholders.
Odyssey HelpDesk is available in packages and prices that fit your organization:
|Users||1 - 5||6 - 50||51-100||101 +|
|Storage||500 MB||10 GB||100 GB||1000 GB|
|iOS and Android Apps||Yes||Yes||Yes||Yes|
|Branding||Powered by Odyssey||Powered by Odyssey||Powered by Odyssey||Powered by Odyssey with and Your Customizations|
|Support Level||Basic (Email only)||Intermediate (Email and App)||Intermediate (Email and App)||Advanced (Email, App and Phone, 24/7 Global Support)|
|Multi-Language Support||Data Only||Data Only||Data Only||Data and Apps|
|Cost per month||Free||$5/month/user||$50/month/user||$150/month/user|