You have various systems generating information and content as you teams collaborate to acquire, create and maintain information. Your organization has multiple portals that hold information relevant to different groups, and manage tickets and information requests. You have masses of information, but it is hard to translate into knowledge, much less manage the scope and flow of it in a cohesive way. You need Odyssey Knowledge Management.
Data and Content Fragmentation
Your data is fragmented across specific systems, databases, files, and legacy systems. Traditional integration of these disparate systems would represent enormous effort. Odyssey has 300+ plug-ins to integrate with different OS, applications, vendor solutions, tools and databases to provide a unifying orchestrator to push-and-pull data into these systems. For any custom assets, Odyssey will securely encapsulate your custom scripts and utilities that extract, transform, and load (ETL) your data as part of the integration flows.
Your data is currently being entered, at sacrifice of time and effort, into multiple systems. In cases where redundancy should be eliminated, Odyssey forms can be incorporated to present a façade that eliminates the need for the user to input similar-or-identical data into multiple systems.
Security and Accessibility
You need to control access to information yet provide accessibility across disparate groups, departments and device types. The Odyssey base installation provides out of the box security to control access to specific groups and departments. Apps built on Odyssey are accessible across devices such as desktops, laptops, smartphones and tablets so the information can be presented and consumed anywhere, anytime.
You need to maintain the quality of the information. Odyssey workflows can orchestrate the creation and update lifecycle of documents, forms, and raw data. Captured data can be validated before being persisted or disseminated. The data captured by Odyssey can be persisted in multiple-systems via Odyssey plug-ins. The data can be used to generate documents in a variety of formats for electronic transmission.
Your content must be curated. The Odyssey Forms engine supports the creation of mini-apps to present forms to the users, ensuring consistent and validated collection of data. Notification rules can keep the right stakeholders informed of the relevant information.
Your information must be shared with the right people in the right way. The Odyssey Dashboard can be the knowledge disseminator for certain types of information. Odyssey plugins provide out of the box integration to other portals such as SharePoint and SAP allowing us to publish information to the other tools you already use.
Out of the box Integration with well-known ticketing systems to pull and push data so that they are visible across groups for knowledge sharing.