Welcome to Pantheon

Pantheon Global Services Organization specializes in providing a wide array of software development, consulting and support services. Our technical and business consulting services are organized as specific centers of excellence with exclusive focus on the respective technology solutions and toolsets. Pantheon Services holds primary vendor status with many of the Fortune 100 companies. Our service regions include North America, South America, Europe, South Asia, Asia Pacific and Australia.

Canada

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Support Coordinator Level II

JOB ID: 3714-1

Location: St. Johns Newfoundland

Length: 1 Year

Description:

Overview:

Provide hands & eyes assistance on server issues and changes
Level 1 support for the data and voice networks
Physical hardware installation/removal (rack and stack servers/network equipment)
Coordinate, follow-up and escalate with service providers as well as hands on and problem ticket resolution.
In addition to L1 support activities the role also assists local and remote team members in their site and facilities coordination roles.
Manage physical security for IT facilities
Support business in an Enterprise environment, with distributed locations, dealing with items remotely
Perform changes according to change management best practices
Provide overall IT infrastructure Projects coordination, which involves multiple local and global groups to complete assignments and projects
Create and review documentation/process as required (i.e. Transition documents from Project to Steady Operations state)
On call a possibility
Travel may be required

Technical Skills:

  • Primary skill set:
  • PC, Server experience: installing and cabling servers, troubleshooting, and asset management
  • Network infrastructure experience: Cisco and Juniper routers and switches experience
  • Tape Management/ Offsite Storage Procedures, Data Center operations
  • Problem management and process skills
  • Good analytical and communication skills
  • Knowledge of ITSM is a benefit
  • Secondary skill set:
  • Well versed in Microsoft tools (Word, PowerPoint, Excel)
  • Familiar with MS Suite including SharePoint/ portal development would be an asset
  • Dell/HP Server hardware, SAN, Tape backup
  • Hardware troubleshooting skills

Additional Information:

Travel between work sites (St. Johns and Bull Arm) is required

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Regional Deployment Project Coordinator Level III

JOB ID: 20170215

Location: Fort McMurray, Alberta

Length: 1 year

Description:

PROJECTS & INTERNAL INITIATIVES COORDINATOR:

Work with Area Ops & other on-site and remote teams to coordinate Projects and other Internal Initiatives implementation activities
May include the provision of User training and communications
Preference for a Senior Level (i.e. experienced) professional

Technical Skills:

  • Senior Project Coordination or other Site Coordinator experience required
  • Soft Skills include:
  • Highly organized
  • Planning and prioritization skills
  • Self-motivatedo Hard worker
  • Negotiation and Influencing (without direct authority) skills
  • Leadership
  • Individual will work at site - previous site experience preferred

Additional Information:

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Support Coordinator

JOB ID: 20170201

Location: Nanticoke, Ontario

Length: 1 year

Description:

Support business in an Enterprise environment, with distributed locations, dealing with items remotely.
Perform changes according to change management best practices.
Provide overall IT infrastructure Projects coordination, which involves multiple local and global groups to complete assignments and projects.
Create and review documentation/process as required (i.e. Transition documents from Project to Steady Operations state)
On call a possibility
Travel may be required.

Technical Skills:

  • Primary skill set:
  • PC, Server experience: installing and cabling servers, troubleshooting, and asset management
  • Network infrastructure experience: Cisco and Juniper routers and switches experience
  • Tape Management/ Offsite Storage Procedures, Data Center operations
  • Problem management and process skills
  • Good analytical and communication skills
  • Knowledge of ITSM is a benefit
  • Secondary skill set:
  • Well versed in Microsoft tools (Word, PowerPoint, Excel)
  • Familiar with MS Suite including SharePoint/ portal development would be an asset
  • Dell/HP Server hardware, SAN, Tape backup.
  • Hardware troubleshooting skills
  • Provide hands & eyes assistance on server issues and changes:
  • Level 1 support for the data and voice networks.
  • Physical hardware installation/removal (rack and stack servers/network equipment)
  • Coordinate, follow-up and escalate with service providers as well as hands on and problem ticket resolution.
  • In addition to L1 support activities the role also assists local and remote team members in their site and facilities coordination roles.
  • Manage physical security for IT facilities
  • Knowledge of desktop support would be an asset.

Additional Information:

This email address is being protected from spambots. You need JavaScript enabled to view it.